Effective as of 12 September 2024
Fenorri (referred to as "we," "our," or "us") is dedicated to protecting your privacy and ensuring the responsible handling of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.fenorri.com] (the "Site") and engage with our software products and services (collectively, the "Services"). It is crafted to meet the requirements of the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
In this Privacy Policy, we detail our identity, how we collect and utilize your personal data, and your rights concerning that data. We encourage you to review this Privacy Policy and any related documents carefully to stay fully informed.
If you have any questions or concerns regarding our practices or your personal data, please contact us using the information provided at the end of this Privacy Policy.
At Fenorri, we’re transforming global enterprise solutions with pioneering software that streamlines processes and enhances ROI. Our innovative technologies, including an Enterprise Social Network, No-Code Development Platform, and AI-driven tools, not only drive businesses toward their goals faster but also reflect our deep commitment to seeing our customers thrive. Click here to read more about Fenorri.
Information We Collect
We gather information from and about you through various means:
Form Submissions: We collect personal details like your name, email, and phone number when you fill out forms on our site.
Interactive Features: Information from your participation in features such as forums, blogs, or chatrooms, including content posted and registration details, is collected.
Service Registrations: Details from your sign-ups for demos or developer access to our services are recorded.
Contests and Promotions: We collect data you provide for contest entries and promotions we run.
Direct Contact: Information shared when you contact us, including through chatbots, is collected.
Surveys: Responses from surveys you complete help us improve our services.
Events: Personal details and media (photos, videos) may be collected during events you register for or attend.
Additional Submissions: Any other information you provide related to your use of our site or participation in events is collected.
Chat Feature Monitoring: Conversations through our chat feature are monitored for quality assurance and service improvement.
Personal Information: Includes identification data (name, email, phone), financial data (payment details), and account data (username, password).
Usage Data: Technical details (IP address, browser type) and usage metrics (pages visited, time spent) are automatically collected.
Cookies and Tracking Technologies: Cookies and similar technologies track your interactions to enhance your experience and gather data on usage patterns.
Business Partners: We may receive information about your interactions or registrations from our partners.
Vendors: Data from vendors or service providers may be collected to understand potential customer interest.
Reporting and Analytics: Third-party analytics help us evaluate our website and marketing effectiveness.
Publicly Available Information: Information shared on social media or other public forums may be used to understand your interests and preferences.
Technical Data: Includes device and connection details like IP address and browser type.
Usage Data: Covers interaction patterns, traffic data, and accessed resources.
Cookies and Tracking Technologies: We use cookies to analyze browsing behavior and optimize our site.
Managing your cookies and understanding our data collection practices helps us provide a personalized experience and improve our services.
We use your information in various ways to enhance our Services and meet your needs effectively. Here’s how:
Operation and Improvement: We utilize your data to operate, maintain, and enhance our Services, process transactions, manage your account, and continuously improve our offerings.
Updates and Notifications: We send updates, newsletters, and marketing materials about our products, services, and events. You can opt out of these communications anytime by following the unsubscribe instructions.
Support and Inquiries: We use your information to respond to inquiries and provide customer support.
Adherence to Laws: We process your information to comply with legal obligations, resolve disputes, and enforce our policies, including our Website Terms of Use.
Security Measures: We use your data to safeguard our Services, prevent fraud, and protect both our and our users' rights.
Website Management: We use personal data to operate and improve our Website, ensuring it functions well and provides a good user experience.
Event Registration: Your information is used to register for events, manage your profile, and tailor communications related to the events.
Request Fulfillment: We handle your requests and fulfill our obligations under agreements, including our Website Terms of Use.
Updates and Consent: We inform you about changes to our Website and seek any necessary consents for updates.
Interactive Features: We enable and support your participation in interactive features on our Website.
Business Analysis: We analyze data for industry insights, benchmarking, and refining our strategies and offerings.
Browsing Behavior: We track your browsing behavior to improve our analytics and advertising efforts.
Event Communication: We use your information to communicate about events you’re interested in.
Marketing: We may contact you about products, services, or events based on your preferences.
Social Media: We may use photos, audio, and video from events you attended to promote our offerings on social media.
Consent-Based Sharing: If you request information about products or services, we may share your data with selected third parties for follow-up. You can withdraw your consent by using the “unsubscribe” link in our emails.
For more details on how we handle event-related data, please review the additional Privacy Policies on our event registration sites.
Our legal grounds for collecting and using your personal data depend on the type of data and the context in which it's collected. As a data controller, we comply with applicable laws and regulations. Here’s a summary of our legal bases for processing personal data:
Legitimate Business Interest: We process personal data to pursue our legitimate business interests, such as improving operational efficiency, managing customer relationships, and enhancing our services, provided these interests do not infringe upon your fundamental privacy rights.
Contractual Necessity: We handle personal data as required to fulfill our contractual obligations or to deliver the services you have requested, including processing transactions, managing accounts, and providing support.
Compliance with Legal Obligations: We process personal data to meet legal obligations, including those imposed by laws, regulations, and governmental authorities.
Consent: When required, we process personal data based on your explicit consent, such as for marketing communications or surveys. You can withdraw your consent at any time, and we will cease processing based on that consent upon withdrawal.
For residents of the European Economic Area (EEA), we process personal data under the following legal grounds as per the General Data Protection Regulation (GDPR):
Contractual Necessity: We process personal data to fulfill contracts with you, such as delivering products or services and managing contractual relationships.
Consent: We process personal data based on your explicit consent for specific activities. You can withdraw your consent at any time by contacting us or using the provided mechanisms, such as the unsubscribe link in our communications.
Legal Obligation: We process personal data to comply with legal obligations, including regulatory requirements and legal duties.
Legitimate Interests: We process personal data based on legitimate interests, such as improving our services, conducting market research, and ensuring operational security, provided these interests do not override your rights and freedoms.
We carefully assess the legal basis for processing personal data to ensure compliance with data protection laws and to safeguard your rights. If you have any questions or concerns about our processing activities, please contact us.
We may share the personal data we collect from you with various recipients based on the context and purpose of the disclosure. Here's how and why we share your information:
Global Subsidiaries and Affiliates: We may share your personal data with our global subsidiaries and affiliates to manage and enhance our Services and maintain consistency across our operations. These entities use the data solely for the purposes described in this Privacy Policy.
Contractors, Business Partners, and Service Providers: We work with third-party contractors, business partners, and service providers to perform functions such as payment processing, hosting services, and customer support. These third parties are bound by confidentiality agreements and may only use your data to provide services on our behalf. If you provide information to a business partner or sponsor, their privacy practices will apply, so we encourage you to review their privacy policies.
Potential Buyers and Business Transfers: In the event of a merger, acquisition, reorganization, or sale of our assets, your personal data may be transferred to the buyer and their representatives. The buyer will assume our rights and obligations related to your data, and we will strive to ensure that it is handled in line with this Privacy Policy.
Law Enforcement and Legal Obligations: We may disclose your personal data to law enforcement, regulatory agencies, government entities, or courts to:
Comply with legal requirements and respond to legal processes.
Enforce our agreements and address policy violations.
Protect the rights, property, and safety of Fenorri, our affiliates, and others.
Support legal defenses in ongoing legal proceedings.
Public Disclosures: Information you choose to share publicly on our Website or within the Fenorri ecosystem (e.g., forums, social media features) will be visible to other users. Please consider the public nature of such disclosures before sharing.
With Your Consent: We may disclose your personal data to other recipients if you explicitly consent to such disclosure. This may include sharing your information with partners or third parties for purposes you have agreed to.
We may also disclose aggregated or de-identified information that cannot be used to identify you. This type of information, which is processed to ensure it remains anonymous, is used for analysis, business insights, and improving our Services without compromising your privacy.
We ensure that all data sharing is compliant with applicable laws and safeguards your privacy. If you have any questions about how your information is shared, please contact us using the details provided in this Privacy Policy.
At Fenorri, we prioritize the protection of your personal data, particularly during international transfers. We are dedicated to ensuring that your data is safeguarded at all times, no matter where it is stored or processed. Here’s how we handle international data transfers:
Facilities: Personal data may be stored and processed in any country where Fenorri operates, including our global offices and facilities.
Service Providers: We may use service providers in various countries for tasks like data hosting and analysis, ensuring they adhere to our data protection standards.
Events: Data related to events, such as registration and attendance, may be processed in the country where the event occurs. [List of Fenorri’s global offices can be found here.]
Standard Contractual Clauses (SCCs): We use SCCs approved by the European Commission to ensure that personal data transferred from the EEA, UK, or Switzerland is protected according to European standards.
Other Transfer Mechanisms: We may also use other lawful mechanisms such as Binding Corporate Rules (BCRs) or adequacy decisions to ensure compliant data transfers.
Data Processing Agreements: We establish agreements with third-party providers to ensure they meet our data protection standards.
Privacy Impact Assessments: We conduct assessments to evaluate and mitigate risks associated with international data transfers.
If you have any questions or concerns about how your personal data is transferred internationally, or if you need more information about our safeguards, please contact us using the details provided in this Privacy Policy. We are committed to ensuring your data is managed with the highest level of care and in compliance with relevant data protection laws.
At Fenorri, safeguarding your personal data is a top priority. We implement comprehensive technical and organizational measures to protect your information from risks such as unauthorized access, loss, or alteration. Here’s how we ensure the security and confidentiality of your data:
Data Encryption: We use advanced encryption protocols to secure your data both in transit and at rest, making it unreadable to unauthorized parties.
Access Controls: Strict access controls are in place to ensure only authorized personnel can access personal data, based on their job roles.
Firewalls and Intrusion Detection: Our network is fortified with firewalls and intrusion detection systems (IDS) to prevent and detect unauthorized access and attacks.
Regular Security Audits: We perform routine security audits and vulnerability assessments to identify and address potential risks and stay ahead of threats.
Data Backup: Regularly updated backups are maintained and protected with encryption and access controls to ensure data can be restored if needed.
Confidentiality Agreements: All employees, contractors, and service providers with access to personal data are bound by confidentiality agreements to protect data integrity and use it solely for authorized purposes.
Employee Training: We offer continuous training on data protection and security practices to ensure employees handle personal data correctly.
Data Protection Policies: Our data protection policies and procedures are regularly reviewed and updated to align with legal requirements and industry standards.
Incident Response Plan: We have a detailed incident response plan to address potential data breaches, including procedures for containment, mitigation, and notification to affected parties and authorities.
Vendor Assessments: We carefully select and assess service providers to ensure they meet our data protection standards and comply with our security requirements.
Data Processing Agreements: Contracts with service providers include data processing agreements that outline their responsibilities for safeguarding personal data and adhering to applicable laws.
Restricted Access: Access to personal data is limited to individuals who need it for their roles, following the principle of least privilege.
Data Minimization: We collect only the personal data necessary for specific purposes, reducing the risk of exposure and misuse.
Regulatory Compliance: We comply with data protection laws and regulations such as GDPR and CCPA, ensuring our practices meet legal and industry standards.
If you have any questions about our data protection practices, please contact us using the information provided in this Privacy Policy.
At Fenorri, we are dedicated to retaining your personal data only as long as necessary to achieve the purposes described in this Privacy Policy or as required by law. Our data retention practices are designed to protect your data and ensure it is not kept longer than needed. Here’s how we manage data retention:
Purpose Limitation: We keep your personal data only for the time required to fulfill the purposes for which it was collected, such as providing and managing our Services, meeting contractual obligations, and resolving any issues or queries.
Periodic Reviews: We regularly review our data retention practices to confirm that personal data is not stored longer than necessary. This includes evaluating whether continued retention is still justified based on the initial purpose of collection.
Legal Requirements: In some instances, we are obligated to retain personal data for extended periods to comply with legal, tax, or accounting regulations. For example, financial records may need to be maintained for a specific duration to meet regulatory requirements.
Contractual Obligations: We may retain data to fulfill contractual obligations or to defend against legal claims, ensuring compliance with agreements and protecting our legal interests.
Deletion: When personal data is no longer necessary for our business purposes, we will securely delete it from our active systems and databases.
Anonymization: If data is retained for statistical, research, or analytical purposes, we may anonymize it by removing identifiable details. Anonymized data cannot be used to identify individuals and is kept without compromising privacy.
Backup Archives: Personal data may be stored in backup archives for disaster recovery and system restoration. Although this data is not actively used, it may be retained for a defined period.
Secure Storage and Isolation: Backup data is securely stored and isolated from active processing. Access is restricted to authorized personnel, and once the retention period ends or the data is no longer needed, it is securely deleted.
Retention Policy: We have a data retention policy that specifies retention periods for different types of personal data, ensuring alignment with legal requirements and best practices.
Data Retention Schedule: Our data retention schedule details specific retention periods for various types of personal data, helping us manage and monitor data retention effectively and remain compliant with applicable laws.
For any questions about our data retention practices or to request further information, please contact us using the details provided in this Privacy Policy.
At Fenorri, we value your privacy and strive to offer meaningful choices regarding the personal information you share with us. Depending on your location and relevant laws, you have several rights and options for managing your personal data. Here’s an overview of the privacy choices available to you:
Access: You can request access to the personal data we hold about you, allowing you to view and obtain a copy of it.
Correction and Update: If you find any inaccuracies or incomplete information in your personal data, you can request corrections or updates to ensure our records are accurate.
Deletion: You may request the deletion of your personal data, known as the right to be forgotten. You can do this by contacting us directly. For event registrants and attendees, you can also update or delete your information by logging into the relevant event website or registration page.
Objection: You have the right to object to the processing of your personal data in certain situations, such as when we process data based on legitimate interests.
Restriction: You can request that we restrict the processing of your personal data under specific conditions. While we will store your data, we will not process it further until the restriction is lifted.
Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer your data to another organization if desired.
Opt-Out: To stop receiving marketing communications from us, click the “unsubscribe” or “opt out” link in our marketing emails. For other forms of marketing, such as telemarketing, please contact us directly.
Withdrawal of Consent: If we process your personal data based on your consent, you can withdraw it at any time by contacting us, which will halt processing for the purposes originally consented to.
Data Protection Authority: If you’re dissatisfied with our handling of your personal data or believe we are not complying with applicable data protection laws, you have the right to file a complaint with the data protection authority in your jurisdiction.
Appeals: If you disagree with a decision made regarding your personal data request, you may have the right to appeal. Contact us for guidance on the appeal process.
Opt-Out of Targeted Advertising: We use cookies and similar technologies for targeted advertising. Manage your cookie preferences by clicking on the “Cookies Preferences” link in our site’s footer or the “Your Privacy Choices” link. For more details on our cookie use, please see our Cookie Policy.
Opt-Out Signals: You can also opt out of targeted advertising by using a legally recognized opt-out preference signal, such as the Global Privacy Control (GPC), if supported by your browser or extension. Note that such signals may be specific to the browser or device you’re using and may require renewal on different browsers or devices.
Using an Authorized Agent: If you wish to exercise your privacy rights through an authorized agent, you may do so where legally permitted. We may ask for proof of authorization and may require you to verify your identity directly with us.
Identity Verification: To protect your personal data, we may require certain information to verify your identity before processing your request, preventing unauthorized access.
For more information or to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We are dedicated to assisting you and addressing your privacy concerns in accordance with applicable laws.
At Fenorri, we are dedicated to respecting and safeguarding your privacy. You have several rights regarding your personal data, and we are committed to upholding them. Here’s a detailed overview of your rights and how you can exercise them:
Opt-Out of Sales and Sharing: You can opt out of having your personal information sold or shared. If you reside in a jurisdiction with these rights (e.g., California under CCPA), you can make this request by following the procedures outlined in this Privacy Policy.
Targeted Advertising: You can opt out of having your information used for targeted advertising, preventing us from using your data to deliver personalized ads or track your behavior across various websites and platforms.
Global Privacy Control: In some regions, you may use legally recognized opt-out preference signals, such as the Global Privacy Control (GPC). If you activate such a signal while visiting our website, we will honor your opt-out choice. Note that the effectiveness of these signals may be limited to the specific browser or device you are using. If you switch devices or browsers, or clear your cookies, you may need to renew your opt-out preferences.
Access: You have the right to request access to the personal data we hold about you. This includes knowing what data we have collected and receiving a copy of it in a commonly used, portable format.
Correction: If you find any inaccuracies or incomplete information in your personal data, you can request corrections to ensure your data remains accurate and current.
Deletion: You may request the deletion of your personal data, also known as the right to be forgotten. This allows you to ask us to remove your data from our records, subject to certain conditions and exceptions.
Submission: To request access, correction, or deletion of your personal data, please use our online privacy request form.
Verification: Upon receiving your request, we will need to verify your identity to ensure that we are providing or modifying data for the correct individual. This step is crucial for protecting your data from unauthorized access.
Event Registrants: If you are a registrant or attendee of one of our events, you can update or manage your profile by logging into the relevant event website or registration page.
Using Authorized Agents: In some jurisdictions, you can appoint an authorized agent to exercise your privacy rights on your behalf. If you choose to use an authorized agent, we may request proof of authorization and may require you to verify your identity directly with us.
For more detailed information about your privacy rights and how to exercise them, please refer to the “Your Privacy Rights” section of this Privacy Policy. This section also explains how we handle requests from authorized agents and the steps we take to verify your identity when you exercise your rights.
We are dedicated to upholding and safeguarding your rights concerning your personal data. Depending on your location, you may be entitled to specific rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA). Below is an overview of your rights under each regulation:
If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:
Access: You can request access to your personal data. This allows you to obtain a copy of the data we hold about you and information about how and why we process it.
Rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you, ensuring that your information is accurate and current.
Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions. This right enables you to ask us to remove your data if it is no longer needed for the purposes for which it was collected or if you withdraw your consent.
Restriction: You can request a restriction on the processing of your personal data. This means we can still store your data, but we may not process it further under specific circumstances, such as when you contest the accuracy of the data or object to its processing.
Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format. This facilitates the transfer of your data to another data controller if desired.
Objection: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to processing for direct marketing, we will immediately cease such processing.
If you are a resident of California, you have the following rights under the CCPA:
Right to Know: You can request information about the categories and specific pieces of personal data we have collected about you. This includes details on the sources of the data, the purposes for which it is used, and any third parties with whom it has been shared.
Right to Delete: You can request the deletion of your personal data that we have collected. We will remove your data from our systems, subject to certain exceptions where retention is required by law or for specific purposes.
Right to Opt-Out: You have the right to opt out of the sale of your personal data. While we do not sell your personal data, if such activities were to occur in the future, you would have the right to opt out.
Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA. You will continue to receive the same level of service and access to our products and services even if you choose to exercise your rights under the CCPA.
To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before processing certain requests. We are committed to responding to all requests promptly and in accordance with applicable laws.
If you have any questions or concerns about your rights or how to exercise them, please feel free to reach out to us.
Cookies are small text files placed on your device when you visit a website. They help enhance your browsing experience by storing and tracking information about your interactions with the site.
Session Cookies: These temporary cookies are active only during your current browser session. They are automatically deleted when you close your browser and are used for tasks such as maintaining your login status while you navigate our site.
Persistent Cookies: Unlike session cookies, persistent cookies remain on your device after you close your browser. They are stored in a sub-folder of your browser and can be manually or automatically deleted once they reach their expiration date. These cookies help us remember your preferences and settings for future visits.
Required Cookies: Essential for the basic functionality of our site, such as authenticating your access to secure areas. Without these cookies, some services cannot be provided.
Functional Cookies: Enhance your browsing experience by remembering your preferences (e.g., language or region) and personalizing content. These cookies help us identify returning visitors and tailor content to your interests.
Analytical Cookies: Used to analyze how our site is used, track visitor behavior, measure performance, and improve user experience. These cookies help us understand site usage and identify areas for improvement.
Third-Party Cookies:
In addition to our own cookies, third-party cookies may be set by external advertisers or analytics providers. These cookies help deliver ads relevant to your interests based on your browsing history and track interactions with our site and others. Data collected by these third parties may be linked to any personal information you have shared with us.
Do Not Track:
We strive to honor Do Not Track (DNT) requests, but compliance can vary due to industry standards and technologies.
Web Beacons:
Web beacons, or pixel tags, are used on our site to collect information about your browser and page views, aiding in the improvement of our website.
IP Addresses:
We may collect your IP address to understand general location trends and the geographic distribution of our visitors.
Your Choices:
You can manage cookies through your browser settings, including blocking or deleting them. For instructions, visit your browser’s help section or www.allaboutcookies.org. In EMEA and Switzerland, cookies are only used if strictly necessary, with options to opt-in for additional cookies.
Our Website may contain links to other websites or applications that are not owned or operated by Fenorri. These third-party sites are beyond our control and have their own privacy policies that may differ from ours. Please be aware that this Privacy Policy does not cover the practices of third-party sites or applications that you may access through links on our Website. We are not responsible for the privacy practices or the content of these external sites. Similarly, any information collected by our customers, business partners, or other third parties, including third-party applications or services, even if accessed through our Website or during our Events, is not covered by this Privacy Policy.
Our Website may offer public forums such as bulletin boards, chat rooms, blogs, or other interactive features where users can post comments and engage with each other. Please be mindful that any information you share in these public areas will become publicly accessible and may be viewed by other users and the general public. We strongly advise you to exercise caution when disclosing personal information or other sensitive data in these forums. The use of these public forums is subject to our Website Terms of Use. If you notice any misuse of information or suspected violations of our Terms of Use, please report them to us promptly.
Fenorri is committed to protecting the privacy of children and does not knowingly collect personal data from individuals under the age of 18. If you are under 18, please refrain from submitting any personal data or filling out forms on our Website. If we discover that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete this information from our records.
We may update or modify this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. When we make significant changes to this Privacy Policy, we will inform you through appropriate notices, which may include updates on our Website or direct notifications if we have your contact information. To stay informed about any updates or modifications, please review this Privacy Policy regularly. The “effective as of” date at the top of this document indicates the most recent update.
For any questions or concerns regarding our Privacy Policy or practices, please contact us using the details provided.
For questions or comments regarding this Privacy Policy and our privacy practices, or if you need to update, modify, or remove your personal information or exercise any of your privacy rights, please reach out to us through the following:
Email: support@fenorri.com
Phone: +852 3001 1507
Fenorri Limited
Attn: Privacy Department
Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan
Hong Kong
For general feedback, technical support, or other communications related to our Website, please contact:
Email: support@fenorri.com
This Website is operated by Fenorri Limited, a Hong Kong corporation with its headquarters located at:
Fenorri Limited
Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan
Hong Kong
Fenorri Limited
Attn: Legal Department
Narva mnt 5, Tallinn, 10117
Estonia
Email: support@fenorri.com
For any inquiries related to data protection or privacy concerns, please contact our designated data protection representative in the EEA. If you have any questions or need further assistance, our team is here to help.
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