Forging Bonds Through Trust and Transparency

Our approach involves:

Expertise and Commitment: Our security experts bring years of experience and a deep understanding of the latest threats and best practices in data protection. They are committed to safeguarding your data with the highest level of diligence and care.

Proactive Communication: Transparency is achieved through clear and open communication. We keep you informed about our security measures, updates, and any potential risks, ensuring you are never left in the dark about the status of your data.

Robust Security Measures: We employ a multi-layered security strategy that includes cutting-edge technology, rigorous protocols, and continuous monitoring. This comprehensive approach helps us to pre-emptively identify and mitigate potential threats.

Collaborative Approach: We view our relationship as a partnership. This means we work closely with you to understand your specific needs and tailor our security solutions accordingly. Your feedback and concerns are invaluable to us, guiding us in refining and enhancing our practices.

Continuous Improvement: Trust is built on a foundation of reliability and continuous improvement. We regularly review and update our security measures to keep pace with evolving threats and regulatory changes, ensuring your data is always protected to the highest standard.

By prioritizing your data protection and maintaining a transparent approach, we aim to foster stronger, more resilient relationships with our partners. The strength of our relationship is directly tied to the level of trust you place in us, and we are committed to earning and maintaining that trust every day.

Unyielding Compliance: Your Assurance, Our Priority

Ensuring compliance with global privacy regulations is a fundamental aspect of our commitment to data security. At Fenorri, we understand that adherence to these regulations not only protects your data but also fortifies your business's reputation and trustworthiness. Our multifaceted approach to compliance leverages annual third-party audits, advanced technologies, and user-centric tools to provide a robust compliance framework.

Annual Third-Party Audits

To maintain the highest standards of compliance, we undergo rigorous annual audits conducted by independent third parties. These audits:

Validate Compliance: These practices review the processes, policies, and systems to ensure they conform to the latest global privacy regulations such as GDPR, CCPA, and HIPAA.

Identify Areas for Improvement: Auditors provide impartial assessments that highlight any areas where we can enhance our compliance measures, ensuring continuous improvement.

Build Trust: Independent verification from reputable third-party auditors reinforces our commitment to transparency and accountability, building trust with our customers.

Leveraging AI and Automation

We integrate advanced technologies, including artificial intelligence and automation, to strengthen our compliance efforts:

AI-Driven Monitoring: AI continuously monitors our systems for any unusual activity or potential compliance violations, allowing us to respond swiftly and effectively to any issues.

Automated Reporting: Automation streamlines the process of generating compliance reports, reducing the risk of human error and ensuring timely and accurate documentation.

Predictive Analytics: By analysing historical data, AI helps predict potential compliance challenges, enabling us to take proactive measures to mitigate risks.

Proactive Security Tools

Our suite of proactive security tools is meticulously crafted to empower our customers beyond mere compliance, fostering effortless adherence to regulatory standards and safeguarding their operations. Each tool within our arsenal is engineered with precision, providing comprehensive protection against emerging threats and vulnerabilities. By integrating advanced monitoring, threat detection, and automated response capabilities, we ensure proactive identification and mitigation of risks before they escalate. This proactive approach not only enhances security posture but also instils confidence in our customers, enabling them to focus on their core objectives without compromising on regulatory requirements. Our commitment lies in delivering robust solutions that streamline compliance processes, thereby promoting a culture of continuous improvement and resilience within the organizations we serve.

Enabling Customer Compliance

Our commitment extends beyond our own compliance; we provide the resources and support needed to help our customers meet their compliance requirements:

Educational Resources: Access a wealth of information, including best practices, regulatory updates, and compliance guidelines, to stay informed and prepared.

Dedicated Support: Our team of compliance experts is available to assist with any questions or challenges, offering guidance and solutions tailored to your specific needs.

Compliance Training: We offer training programs to help your staff understand and implement compliance best practices, fostering a culture of compliance within your organization.

By combining rigorous audits, cutting-edge technology, and comprehensive tools, Fenorri not only ensures our own compliance but also empowers you to achieve and maintain compliance with confidence. This multifaceted approach reinforces the strength of our commitment to data protection and regulatory adherence, safeguarding your business and your customers.

Data Security First: Your Protection, Our Mission

At Fenorri, we recognize that data security is the foundation of trust and the bedrock of our commitment to protecting your information. Our approach to data security is multi-layered and comprehensive, designed to ensure that your data is safe at all times. Central to our strategy is a policy-based approach that integrates zero-trust access principles with robust encryption and key management techniques.

Policy-Based Approach

Our policy-based approach to data security involves creating and enforcing detailed security policies that govern access and usage. This structured methodology ensures consistency, accountability, and adaptability to evolving threats and regulations. Key elements include:

Access Controls: Policies define who can access data, under what conditions, and to what extent. This includes role-based access controls (RBAC) that limit access based on the user’s role within the organization.

Usage Policies: Detailed guidelines dictate how data can be used, shared, and stored, ensuring that all activities comply with regulatory requirements and best practices.

Continuous Monitoring: Policies are continuously monitored and updated to reflect the latest security threats and technological advancements, ensuring ongoing protection.

Zero-Trust Access

Zero-trust access is a security concept that assumes no user or device, whether inside or outside the network, can be trusted by default. Every access request is thoroughly verified before granting permission. Our zero-trust model includes:

Identity Verification: Every user and device must authenticate their identity before accessing the network.

Least Privilege Principle: Users are granted the minimum level of access necessary to perform their duties, reducing the risk of unauthorized access.

Dynamic Access Controls: Access rights are continuously evaluated based on real-time context, such as user behaviour, location, and device security posture.

Encryption

Encryption is a cornerstone of our data security strategy, ensuring that data is unreadable to unauthorized users. Our encryption practices include:

Data-at-Rest Encryption: All data stored on our servers is encrypted using strong encryption algorithms, protecting it from unauthorized access.

Data-in-Transit Encryption: Data transmitted over networks is encrypted using protocols such as TLS (Transport Layer Security), ensuring it remains secure during transmission.

End-to-End Encryption: Sensitive data is encrypted from the point of origin to its final destination, providing an additional layer of security.

Key Management

Effective encryption relies on secure key management practices to protect encryption keys from unauthorized access. Our key management strategies involve:

Key Generation and Storage: Encryption keys are generated using secure methods and stored in dedicated hardware security modules (HSMs) that provide strong protection against physical and digital attacks.

Key Rotation: Regularly rotating encryption keys ensures that even if a key is compromised, the exposure period is limited.

Key Access Controls: Strict access controls govern who can access encryption keys, ensuring they are only accessible to authorized personnel and applications.

Integrated Security Measures
To provide holistic data protection, we integrate our policy-based approach, zero-trust principles, encryption, and key management into a cohesive security framework:
Unified Security Policies: Our security policies encompass all aspects of data protection, from access controls to encryption standards, ensuring comprehensive coverage. Automated Enforcement: Automation tools ensure that security policies are consistently applied and enforced across all systems and data assets. Real-Time Threat Detection: Advanced monitoring systems detect and respond to security threats in real-time, minimizing the risk of data breaches.

Security and Compliance

We take our responsibility for the security of our client's data very seriously. We understand how important security of your sensitive data is and ensure that all of your data is constantly secured and protected.

Physical Security

Fenorri uses DigitalOcean and Google Cloud for our hosting, and the security of the data centre is handled by DigitalOcean and Google staff. Both Google and DigitalOcean have world-class standards for their data centre security. (Find out more information: DigitalOcean, Google Cloud).

Operational Security

DigitalOcean has covered many certifications (HDS, HIPAA, ISO 27001, SOC 1, 2 and 3, etc.) Click here to read more about DigitalOcean compliance. Google Cloud has also covered multiple certification (ISO 27001, ISO 27017, SOC 1/2/3, PCI DSS, HIPAA, etc.) Click here to read more about Google Cloud compliance. Fenorri utilises documented change-management procedures, and access to user data is strictly limited. Fenorri staff must review our security policies and procedures on a regular basis, and agree to the policies listed within.

System and Software Security

Fenorri runs a hardened OS while applying critical security patches whenever required. Access to our servers is protected by strict security rules on an as-needed basis. No internet traffic is allowed to directly hit our servers. We utilise a WAF to mitigate against common attacks. An investigation is immediately performed in case of any unusual or suspicious behaviour.

We regularly test our solutions looking for security vulnerabilities. Fenorri software is kept up to date, and we employ multiple monitoring solutions to ensure the security of your data. We perform regular vulnerability assessments while fixing immediately any issues if found. Annual penetration tests are also performed to verify the security of Fenorri systems and software.

Employee Access

No Fenorri employees ever access client data, unless requested by the client either for support reasons or to provide any additional service (e.g. data migration, business app design, etc.). Fenorri support personnel may access your billing or contact information that you provide in Fenorri Customer Portal in order to provide you with the service, but they do not have any access to your corporate data (including all of your data that you manage in Fenorri, such as raw data, reports, business apps, your internal communication, corporate and user data, etc.).

Maintaining Security

We have full-time staff to help distinguish and prevent new attack vectors. New feature releases go through special testing and verification to identify any potential attacks, including XSS. We are taking great care about your security to ensure your data (raw data, reports, business apps, your internal communication, corporate and user data, etc.) are treated the way we would treat our own sensitive data.

Privacy First: Your Data, Your Control

At Fenorri, we believe that personal data is a fundamental right that must be protected with the utmost care and respect. Our commitment to privacy is rooted in the principle that your personal data should always remain personal, secure, and within your control. As global privacy standards evolve, we are dedicated to continuously updating our practices and terms to ensure you have full control over your data. Here’s how we honour this commitment:

Respecting Personal Data

Fundamental Principle

We start with the core belief that your personal data is exactly that – yours. It is our responsibility to protect it and ensure it is only used in ways that you have explicitly authorized.

Data Minimization

We adhere to the principle of data minimization, collecting only the data that is necessary for providing our services. By limiting the amount of data we collect, we reduce the risk of exposure and misuse.

Transparent Data Practices

Transparency is key to earning and maintaining your trust. We provide clear and accessible information about what data we collect, why we collect it, and how it will be used. This ensures you are always informed about our data practices.

Adapting to Evolving Privacy Standards

Proactive Compliance

Global privacy standards, such as GDPR, CCPA, and other regional regulations, are constantly evolving. We proactively monitor these changes to ensure our practices and policies remain compliant. This involves regular reviews and updates to our privacy policies and procedures.

Regular Audits and Assessments

We conduct regular privacy audits and assessments to identify any gaps or areas for improvement. These audits help us stay ahead of regulatory changes and ensure our compliance measures are up to date.

Employee Training

Our employees receive ongoing training on privacy best practices and regulatory requirements. This ensures that everyone at Fenorri understands the importance of privacy and their role in protecting your data.

Empowering You with Control Over Your Data

User Rights

We are committed to upholding your rights regarding your personal data. This includes the right to access, correct, delete, and restrict the processing of your data. We provide straightforward mechanisms for you to exercise these rights.

Consent Management

We give you control over your data by requiring explicit consent for data collection and processing activities. You can easily manage your consent preferences through our user-friendly consent management tools.

Data Portability

We enable you to take control of your data by offering data portability options. This allows you to easily transfer your data to another service provider if you choose to do so.

Continuous Improvement and Innovation Feedback Loop We actively seek and incorporate feedback from our users to improve our privacy practices. Your input is invaluable in helping us enhance our services and ensure they meet your privacy expectations. Innovation in Privacy Protection We invest in research and development to stay at the forefront of privacy protection technologies. This includes exploring new methods for data anonymization, advanced encryption techniques, and innovative privacy-enhancing technologies. Privacy by Design We integrate privacy considerations into every stage of our product development process. This approach ensures that our services are built with privacy protection as a fundamental component.

Commitment to Privacy

As part of our commitment to transparency and compliance, we regularly update our privacy policy to reflect changes in regulations, industry standards, and our own practices. We notify you of significant changes and provide clear explanations of what those changes mean for you.

Dedicated Privacy Team

Our dedicated privacy team is responsible for overseeing all aspects of our privacy practices. They work tirelessly to ensure that our data protection measures are robust, effective, and in line with the highest standards.

Engagement with Regulators

We maintain an open dialogue with privacy regulators and industry bodies to stay informed about emerging trends and regulatory developments. This engagement helps us anticipate and adapt to changes, ensuring ongoing compliance and protection of your data.

By adhering to these principles and practices, Fenorri demonstrates its unwavering commitment to protecting your privacy and giving you full control over your personal data. We believe that respecting your privacy is not just a regulatory obligation, but a fundamental aspect of building trust and fostering long-lasting relationships with our customers.

Trust and Compliance